Wikis are useful when a collaborative approach is required, or desirable - the more interactive and popular the wiki, the more accurate the information contained in it (the well-lit, well-travelled main roads as compared to the dodgy dark alleys - a useful analogy from Powerhouse web manager, Seb Chan).
In libraries, those main roads might be family history forums, conservation clinics and book clubs; the dark alleys funding and client behaviour policies. If a wiki is only as good as its contributors, then there are no dead-ends, only 'roads less travelled'.
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